Our support team can issue donations in certain scenarios. Refunds cannot be guaranteed if a WePay account balance doesn't have the funds to cover the full refund amount.
If you need to issue a refund through your WePay account, please contact us using live chat support on your fundraiser page or email submit a request through our help center.
Please include the following details in your request:
- Donor name
- Donor email
- Donation amount
- Reason for refund