Our support team can issue donations in certain scenarios. Refunds cannot be guaranteed if a WePay account balance doesn't have the funds to cover the full refund amount.
If you need to issue a refund through your WePay account, please contact by submitting a request through our help center or sending an email to firstname.lastname@example.org.
Please include the following details in your request:
- Donor name
- Donor email
- Donation amount
- Reason for refund