How do I issue a refund through WePay?

Our support team can issue donations in certain scenarios. Refunds cannot be guaranteed if a WePay account balance doesn't have the funds to cover the full refund amount.  

If you need to issue a refund through your WePay account, please contact by submitting a request through our help center or sending an email to

Please include the following details in your request:

  • Donor name
  • Donor email
  • Donation amount
  • Reason for refund