YouCaring Joins GoFundMe

We're excited to announce that YouCaring is now part of GoFundMe, the largest and most trusted free social fundraising platform. We welcome you to our new global community of more than 50 million people to empower more changemakers and help make a difference in each other’s lives.

Through this transition, existing and new customers with fundraisers on YouCaring will have the opportunity to transition over to GoFundMe. Please read below for important information about how this transition affects your current fundraiser on YouCaring.

First, please take a moment to review this list of countries that are supported on GoFundMe to determine which group your current fundraiser on YouCaring falls under.

https://support.gofundme.com/hc/en-us/articles/203604044

 

What does this mean for my current fundraiser?

GoFundMe Supported Countries

Existing fundraisers on YouCaring located within countries supported by GoFundMe will continue accepting donations until July 31st, 2018 at 11:59 p.m. PT. After July 31st, your fundraiser will no longer be able to accept donations. Please make sure to begin the withdrawal process before this date to ensure there are no issues receiving your funds.

Non-GoFundMe Supported Countries

Existing fundraisers on YouCaring located outside of countries support by GoFundMe will continue to accept donations until June 15th, 2018 at 11:59 p.m. PT. After this time, customers will continue to have access to their YouCaring accounts until June 30th. We encourage all customers to begin the withdrawing funds from PayPal before this date to ensure there are no issues receiving your funds.

 

I am working on a draft fundraiser or thinking of starting a new fundraiser on YouCaring. Will I still be able to launch it?

GoFundMe Supported Countries

If you are considering starting a new fundraiser, we recommend you create one on GoFundMe instead. This will ensure that there are no interruptions to your donations and that you can continue to accept donations after July 31st. As a member of the GoFundMe community, you will have access to GoFundMe’s best-in-class 24/7 customer support, trust and safety teams, mobile apps, and donor protection backed by the GoFundMe Guarantee. To learn more about the many benefits of starting a GoFundMe, please click here.

Customers located within the US and Canada will be able to start a new fundraiser on YouCaring up until April 30th, 2018. After this date, no new fundraisers will be created on YouCaring and all new customers will be automatically directed to GoFundMe.

Non-GoFundMe Supported Countries

As of April 16th, customers located outside of countries support by GoFundMe will not be able to start a new fundraiser on YouCaring or on GoFundMe.

 

Will I still be able to get the funds I raised on YouCaring?

Funds will be accessible through the payment processing account linked to your YouCaring fundraiser. How to access the funds will depend on which payment processor you selected.

WePay

Automatic deposits or check withdrawals will continue according to the schedule you selected. If you haven’t already, please make sure to set up your withdrawal preferences through WePay as soon as possible. This article provides step by step instructions: https://help.youcaring.com/hc/en-us/articles/204453819-How-do-I-withdraw-funds-from-WePay-

PayPal

If your fundraiser is linked to a PayPal, you can log into PayPal.com at any time during or after your campaign has ended to view and withdraw your donations to a bank account.

 

What if I want to keep raising funds after July 31st?

GoFundMe Supported Countries

To continue raising funds after your YouCaring fundraiser closes, you can start a new GoFundMe campaign here - https://www.gofundme.com/sign-up. We recommend creating your GoFundMe campaign before your YouCaring account closes on July 31, so that you can refer to and copy your existing fundraiser content.

If you are just getting started and have not yet raised any funds on YouCaring, we recommend that you close the YouCaring page and start a campaign on GoFundMe instead.

Campaigns started on GoFundMe will be able to continue accepting donations after July 31st with no imposed end date.

Non-GoFundMe Supported Countries

Current fundraisers on YouCaring located outside countries support by GoFundMe will continue receiving donations until May 31st. After that time, it is best to ask a friend or family member who is located within GoFundMe’s list of supported countries to start a fundraiser on your behalf on GoFundMe.

 

Can I transfer my fundraiser story, donor list, amount raised, etc. to GoFundMe?

GoFundMe Supported Countries

You won't be able to directly transfer your current YouCaring fundraiser data to a new fundraiser on GoFundMe. However, you'll still have access to your YouCaring fundraiser until July 31st, so you can log in to your account and save what you need to start a new campaign on GoFundMe. For instructions on how to download a list of your donors, please see this article: https://help.youcaring.com/hc/en-us/articles/204972865-How-can-I-view-the-contact-information-for-my-donors-

Non-GoFundMe Supported Countries

You will be able to log in to your YouCaring account up until June 30th. If you wish to save the information from your fundraiser, please log in to your account before that time and download any content you wish to save. For instructions on how to download a list of your donors, please see this article: https://help.youcaring.com/hc/en-us/articles/204972865-How-can-I-view-the-contact-information-for-my-donors-

 

Can I run my fundraiser on YouCaring instead of GoFundMe?

GoFundMe Supported Countries

Yes, but please keep in mind that existing fundraisers on YouCaring located within countries supported by GoFundMe will only continue accepting donations until July 31st, 2018 at 11:59 p.m. PT. After July 31st, your YouCaring fundraiser will no longer be able to accept donations.

In addition, no new fundraisers can be started on YouCaring after April 30th. If you are just getting started and have not yet raised any funds on YouCaring, we strongly recommend that you start a campaign on GoFundMe instead.

Non-GoFundMe Supported Countries

Yes, but please keep in mind that only existing fundraisers on YouCaring located outside of countries support by GoFundMe will continue to accept donations until May 31st, 2018 at 11:59 p.m. PT.

 

Can I use PayPal on GoFundMe?

Only Certified Charity campaigns created on GoFundMe can accept donations through PayPal. All Personal campaigns on GoFundMe are required to be linked to GoFundMe’s payment partners and can only accept donations by credit or debit cards.

 

I’m a beneficiary of a YouCaring Fundraiser. What does this mean for me?

Existing fundraisers on YouCaring located within countries support by GoFundMe will only continue accepting donations until July 31st, 2018 at 11:59 p.m. PT. After July 31st, your YouCaring fundraiser will no longer be able to accept donations. Fundraisers on YouCaring located outside of countries support by GoFundMe will continue to accept donations until May 31st, 2018 at 11:59 p.m. PT.

If your organizer linked you directly to their campaign, you should have received an email from one of our payment partners. In most cases, this will be WePay. You will be able to request a withdrawal directly from the payment partner. Funds raised will still be accessible in your WePay account, even after a fundraiser has been closed.

Fundraiser content will be accessible to the organizer of your campaign while their YouCaring account is accessible. Please reach out directly to the organizer of the campaign if you would like to access information from the fundraiser page.

 

What if I have more questions?

Both GoFundMe and YouCaring are committed to ensuring this transition is as effortless as possible for our customers.

If you have questions about your current YouCaring fundraiser, it is best to contact YouCaring’s team of User Relation Specialists directly here https://help.youcaring.com/hc/en-us/requests/new.

If you have a question about getting started with a campaign on GoFundMe, it is best to contact GoFundMe’s Customer Happiness Team here https://www.gofundme.com/contact.